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Answers to COmmon iSSUES

Cookies are small text files that are stored by the browser (e.g. Chrome or Safari) on your computer or mobile device. Cookies are used to make websites work or to enhance the experience a user has whilst using the website.

We accept all major payment debit or credit cards (Visa, Mastercard and Maestro), Apple Pay, Android Pay and more.

If the item you received is faulty or is not what you originally ordered, please contact us quoting our invoice number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

Golden Inc Group will endeavour to dispatch your products within 1-2 working days of ordering, subject to the availability of stock.

If you are not completely satisfied with your purchase, please return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different product if preferred.

This Privacy Policy explains in detail the types of personal data we collect from customers when they purchase something from us and explains how, why and when we collect and process that personal data. It also explains how we’ll store and handle the data, and how we keep it safe.