Answers to COmmon iSSUES
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If the item you received is faulty or is not what you originally ordered, please contact us quoting our invoice number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
If you are not completely satisfied with your purchase, please return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different product if preferred.